Privacy Policy

Privacy Policy

Filaments.directory is committed to protecting and respecting your privacy.

This privacy policy will explain why and how we collect information about Filaments.directory users, as well as how it is processed and if/when it may be disclosed to others.

Our privacy policy may be updated from time to time, so please check this page occasionally to ensure you are happy with any changes that have occurred.

Any questions regarding our privacy policy can be sent to us using our contact form.

Who are we?

We are Filaments.directory, a directory dedicated to connecting 3D printing users with suppliers of 3D printing filaments. We are a company registered in Belgium, our company number is 0829.739.483. Our registered address is Rue des Pères Blancs 4, 1040 Etterbeek, Belgium, our website is www.filaments.directory.

Data Collection

How do we collect information from you?

We obtain information about you when you use our website (and related pages accessible via www.filaments.directory), for example, when you register as a Filaments.directory user or when you register to receive our newsletter.

We use several data collection methods for this:

Cookies

Cookies are text files that are placed on your computer's hard drive with your permission when you visit our website. The information contained in cookies is used primarily to identify that you have visited our website before, pre-filling forms that you have already been completed and to analyse visitor behaviour. Some cookies may therefore contain or be considered as personal data and so are included when we use the term ‘Personal Data’ in this privacy policy.

For more information on cookies see our Cookie Policy.

What type of information do we collect from you?

The personal information we collect may include, but is not limited to:

In addition to your personal information, we may also collect information about searches done on the website. If you are an unregistered user we may still collect information on the searches you perform, as well as Google analytics.

Why do we collect this information?

The personal information we collect about you is used to administer your account and to provide you with the services that you request of us. Information that we collect regarding your viewing and buying behaviour on the Filaments.directory platform may be anonymously aggregated and processed for market research purposes. IP addresses are stored to check them for security reasons: primarily detecting and deleting bot activity.

What do we do with your personal information?

All the personal data we collect is processed by the Filaments.directory staff in Belgium and is located on servers in France. No third parties have access to the data on our servers unless the law allows them to do so.

If you have subscribed to the Filaments.directory newsletter then we will use the contact details you provide us with to send you the newsletter. We will never use your information for direct, personalised advertising. By agreeing to our privacy policy you are consenting to us contacting you for this purpose using the contact details you provide us with.

If you participate in the Filaments.directory contest you will receive an email at the end of the contest to let you know if you have won. If you have won we will ask you for your delivery address. Your delivery address and name are passed on to the contest sponsor so they can ship the prize. We will send you an additional update email when the prize has been shipped. We will not pass them your email address or Twitter account.

What else would we like to do with this information?

If you are registered to the newsletter, from time to time we would like to contact you by email with details of important news, competitions, offers and other services that we provide.

The information we collect regarding viewing and buying behaviour is collected for market research purposes. The information that we collect from you may be aggregated into anonymous data sets and may be further processed into visualisations such as graphs and tables for the purpose of market research and insight. By agreeing to this privacy policy you are consenting to us collecting and processing your information in this manner.

How long do we keep this information?

We are required by GDPR laws to keep your basic personal data for the minimum amount of time required by the application, after which it will be removed.

The information we collect will be stored for archiving purposes in the public interest, scientific or historical research for 10 years that was decided based on market needs.

Your information that we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive these communications from us. You can do this by unsubscribing from the newsletters at any time using the link at the bottom of the emails you receive from us.

Do any third parties have access to this information?

As mentioned in the “How do we collect information from you” section, we use external partnered services to collect information from you. The partnered services we use are certified to handle data with the highest degree of security.

We will never pass on your basic personal and contact details to any unpartnered third party, with the exception of the delivery details of contest prize winners. Contest prize winner details are passed to the contest sponsor so that the prize can be delivered.

The anonymous market research information that we collect may be passed on to third parties for market insight purposes however this will not give them access to your contact details or basic information such as name or address.

How is my data secured?

As a primarily online platform, we use and maintain appropriately strict security and protection measures for your data. We protect your data against loss or unauthorized access using tools and policies such as password protection and anti-virus software.

Links in our website

The Filaments.directory website may contain links to other websites. Once you have used these links to leave the Filaments.directory website, you should note that Filaments.directory does not have any control over that other website. Filaments.directory is not responsible for the protection and privacy of any information which you provide whilst visiting these external sites and these sites are not covered by this privacy statement. You should exercise caution and look at the privacy statement of the external website.

Amazon Associates

All Amazon links on our website use affiliate links. Filaments.directory earns a small percentage of sales made via these links at no extra cost to the user. For more information, see the Amazon Associates program policies.

What are your rights?

Your rights are guaranteed under EU law General Data Protection Regulation 2016/679.

You have the right to:

If you believe any of the data we are holding on you is inaccurate or incomplete, please let us know as soon as possible using our contact form so we can rectify this.

You can withdraw your consent for us to collect your data at any time by following the ‘unsubscribe’ link at the bottom of any communication you receive from us or by using our contact form. You can also ask for the data that we currently hold on you to be deleted.

If you have a question or a complaint?

If you have any question regarding how and why your data is collected and processed, you would like to raise a complaint or would like to discuss any of your user rights with us, please contact us using our contact form